What if my subscription payment failed?

If for some reason your payment failed for your subscription charges, you will receive an email notification that your payment failed.

Our shopping cart will retry to charge your account 4 times until the payment succeeds.

If you need to update your card on file, you can do that by going to your user setting in the member's area.

Here are the steps to follow:

  • After logging in, click on the Member Avatar in the top right corner of the page.
  • Then, select Settings from the dropdown.
  • Click Billing Info in the top right corner of the page.
  • Click ... next to your card information
  • Select Replace.
  • Complete the replace card prompt.
  • Then, click Update to apply and keep your changes.

    If you purchased recurring subscription Offers with Stripe you can update your billing information.
    If from PayPal, you can manage your subscription from your Paypal account. 

If you are still having some issues with updating, please reach out to our support team at support@adskills.com.

Our team monitors the support inbox, Monday - Friday between 9 am - 5 pm EST. We reply to all submissions within 12-24 hours unless it is the weekend (or a holiday) in which case, we'll respond first thing on Monday morning of the new week. 

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